Challenge

A pharmacy services company was launching a new adherence program. The team faced challenges enrolling patients:

• Manual phone outreach was slow and resource-heavy.

• Limited staff capacity meant missed enrollment opportunities.

• Delayed outreach slowed program adoption and limited revenue impact.

Solution

With Pharmesol's AI Assistant, the pharmacy automated patient outreach:

• Calls were triggered automatically based on patient status.

• The AI Assistant introduced the program and guided patients through next steps.

• Voicemails, callbacks, escalations, and opt-ins were handled automatically.

• All conversations were documented, with real-time status updates in the CRM for staff.

Results

In the first 6 weeks:

• 50× growth in patient enrollments and program-driven revenue.

• 5× more call capacity without adding staff.

• >80% workload reduction for existing staff.

Impact

Workforce efficiency: Staff no longer chase unanswered calls. Every interaction is a meaningful enrollment opportunity instead of wasted outreach.

Revenue growth: New enrollments translated into a recurring revenue stream within weeks.

Scalability: Established a repeatable process to grow patient reach without increasing labor costs.

See how your pharmacy team could unlock higher enrollments and revenue with the same team. Let's talk about what Pharmesol can do for you. Contact us today.